RETURN POLICY
Last updated: 31-12-2025
At tcgnasian.com we aim to ensure that every customer is satisfied with their purchase. If you are not fully satisfied, you may use the return policy below.
1.. Return period
You may return your order within 14 days of receiving it.
2. Return conditions
• The product must be in its original condition.
• All accessories, labels, and original packaging must be included.
• The product must not be used, washed, or damaged.
• The return must include proof of purchase.
3. Return procedure
• Contact us via support@tcgnasian.com to register your return.
• Include your order number, the item you wish to return, and the reason for return.
• After registration, you will receive return instructions.
4. Return shipping costs
• Return shipping costs are the responsibility of the customer.
• If the product is defective or an error was made by us, return shipping costs will be covered.
• Returns that require us to pay fees upon delivery will not be accepted.
5. Refunds
• Once the returned item is received and inspected, the refund will be processed.
• Refunds are issued using the same payment method as the original order.
6. Exceptions
• Customized or personalized products cannot be returned unless they are defective.
7. Customer support
• For questions about returns, contact us via support@tcgnasian.com or WhatsApp at +31 6 00000000.
8. Livestream purchases
• Items purchased during livestream sales cannot be returned or cancelled once the packaging has been opened.
Pre-order exception and right of withdrawal
• Pre-order products are excluded from the right of withdrawal.
• By placing a pre-order, you agree that delivery takes place at a later and uncertain date.
• Pre-orders cannot be cancelled or returned unless the product is defective or not delivered as agreed.
Important!!!!!
• Mystery boxes cannot be returned.
